Yesenia Dominguez
Jacksonville,FL
Summary
Dynamic Patient Access Representative with a proven track record at Jacksonville Orthopaedic Institute, excelling in insurance verification and customer service. Adept at ensuring HIPAA compliance while enhancing patient experiences through effective communication and appointment scheduling. Bilingual in Spanish, I bring a compassionate approach to resolving patient inquiries and optimizing care.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Jacksonville Orthopaedic Institute Beaches
Jacksonville, FL
07.2021 - 05.2025
- Verified insurance coverage for facility services to ensure compliance and accuracy.
- Maintained confidentiality of patient information in adherence to HIPAA regulations.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Customer Service Representative
Chiropractic Injury Solutions
Jacksonville, FL
03.2019 - 03.2021
- Verified insurance coverage for services to ensure compliance and minimize financial risk.
- Maintained patient confidentiality in adherence to HIPAA regulations.
- Answered phones promptly and professionally to enhance communication efficiency.
- Executed pre-registration tasks, including demographic verification, authorization acquisition, and payment collection.
Clerical
Heart Artery Vein Center
Fresno, CA
10.2016 - 02.2019
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Reviewed patient records for accuracy and completeness of data entry.
Education
High School Diploma -
Pershing High School
05-2009
Skills
- Insurance verification and HIPAA compliance
- CPT coding
- ICD-10 proficiency
- Appointment scheduling and patient registration
- Data entry accuracy
- Customer service
- Spanish fluency
Timeline
Patient Access Representative
Jacksonville Orthopaedic Institute Beaches
07.2021 - 05.2025
Customer Service Representative
Chiropractic Injury Solutions
03.2019 - 03.2021
Clerical
Heart Artery Vein Center
10.2016 - 02.2019
High School Diploma -
Pershing High School
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