Yesenia Miguel-Vicente

• Trained new staff on office protocols and effective patient interaction techniques.
• Verified insurance eligibility and coverage for patients while multitasking to allow for maximum office flow
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming 20+ calls, and scheduled appointments and triaged and routed calls in a timely manner

• Processed patient registrations and insurance verifications with accuracy and attention to detail.
• Trained new reception staff on office protocols, improving onboarding efficiency and team performance.
• Ensured compliance with HIPAA regulations while handling sensitive patient information securely.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
• Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
• Managed 60+ high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Assisted in billing processes, financial aid assistance, ensuring accurate records and timely payments from insurance companies and patients.
• Pulled charts and prepared for nurse and doctor assessment.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
• Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Coordinated referrals/ authorizations through insurance and other medical specialists and documented details in patient charts.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated patient scheduling, check-in, check-out and payments for billing for high volume offices with 60+ high volume calls.
• Checked patient insurance, demographic, and health history to keep information current,

• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

• Quickly and properly wrapped and boxed 180-300 items hourly, maintaining uniformity to meet fulfillment targets.

• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Recognized and rewarded for exceeding hourly packing rates

• Worked with different stations to provide optimal coverage and meet productions goals.

• Learned all required tasks to quickly maximize performance. • Sought out ways to go above and beyond job requirements.

• Operated register to process payments and collect cash payments for order totals.

• Manually transported warehouse materials weighing up to 60 pounds and maintained stamina while standing, sitting, bending, and walking for extended periods of times.

• Learned duties for various positions and provided backup at key times.

• Worked with other associates to support cashiers and management needs.

• Performed cash, card, and check transactions to complete customer purchases.

• Managed 50-100+ customers per day.

• Cleaned, swept, mopped, and disinfect shop area to maintain customer safety and health