Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Marisel Polanco

The Bronx,NY

Summary

Over 10 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while maintaining Politeness & professionalism.

Overview

Work History

Waitress

Lechonera Pollo Sabroso
Bronx, NY
10/14/18 - Current
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Presented food and beverages to guests at tables.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, answered questions and recommended specials.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Housekeeper

Crown Motor INN
Bronx, NY
02/15/18 - 09/13/18
  • Used cleaning chemicals following proper guidelines.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Maintained and organized cleaning supplies stock.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Education

High School Diploma -

Juan Bautista Zafra
Dominican Republic
07-1992

Skills

  • Guest Relations Management
  • Customer Service
  • Cash Handling
  • Menu presentation
  • Team Collaboration
  • Food Production
  • Dining customer service

Accomplishments

  • Employee of the year 2002
  • Representative of the year award 2002

Languages

  • English
  • Spanish

References

References available upon request.

Timeline

Waitress

Lechonera Pollo Sabroso
10/14/18 - Current

Housekeeper

Crown Motor INN
02/15/18 - 09/13/18

High School Diploma -

Juan Bautista Zafra
Marisel Polanco