Yeseth Tatiana Velasquez
Orlando,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Sales Representative
Ascendant Holidays
12.2019 - Current
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Achieved and exceeded monthly and annual sales targets.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Sales Representative
Best Quality Resort
01.2011 - 01.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Representative
Go Relax Travel
01.2008 - 11.2010
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customers' questions regarding products, prices, and availability.
Education
Tax Preparer
Tax Florida
Orlando, FL2022
Associate of Science - Radiologic Technology
Valencia College
Orlando, FL2014
Cypress Creek High School
Orlando, FL2005
Skills
- Process Improvement
- Lead Prospecting
- Sales Consultation
- Account Management
- Client Service
- Customer Service
- Team Leadership
Timeline
Sales Representative
Ascendant Holidays
12.2019 - Current
Sales Representative
Best Quality Resort
01.2011 - 01.2019
Sales Representative
Go Relax Travel
01.2008 - 11.2010
Tax Preparer
Tax Florida
Associate of Science - Radiologic Technology
Valencia College
Cypress Creek High School
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