Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yessica Hernandez

Bradenton,FL

Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Work History

Front Desk Receptionist

The Doctor Centers
Bradenton, FL
09.2024 - Current
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted customers warmly and made them feel welcome.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Scheduled and confirmed appointments for clients and staff.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Provided administrative support including photocopying, faxing, and filing.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Education

Southeast High School
Bradenton, FL
05-2025

Skills

  • Correspondence typing
  • Mail distribution
  • Correspondence drafting
  • Appointment confirmation
  • Multitasking and organization
  • Scheduling appointments
  • Work prioritization
  • Administrative support
  • Data confidentiality
  • Filing
  • Scheduling
  • Fluent in Spanish and English
  • Task delegation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

The Doctor Centers
09.2024 - Current

Southeast High School
Yessica Hernandez