Yessica Pena
Anaheim,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Anaheim Carriage Inn
Anaheim, California
04.2022 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
Housekeeping Room Attendant
Anaheim Carriage Inn
Anaheim, California
09.2019 - Current
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Replenished room amenities according to established guidelines.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported damage or theft of hotel property to management.
Housekeeping Room Attendant
Hampton Inn Suites
Garden Grove, California
06.2015 - 01.2018
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Replenished room amenities according to established guidelines.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Education
High School Diploma -
Western High
Anaheim, California06-2011
Skills
- Attention to detail
- Guest relations
- Cash handling
- Phone etiquette
- Hospitality services
- Oral and writing communication
- Bilingual in English and Spanish
- Customer service
- Flexible and adaptable
Timeline
Front Desk Receptionist
Anaheim Carriage Inn
04.2022 - Current
Housekeeping Room Attendant
Anaheim Carriage Inn
09.2019 - Current
Housekeeping Room Attendant
Hampton Inn Suites
06.2015 - 01.2018
High School Diploma -
Western High