Yicell Gonzalez
Rosharon,TX
Summary
Motivated Patient services specialist with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
UTMB Health
11.2022 - 10.2023
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Scheduled appointments on and managed patient records using Epic electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Worked successfully with diverse group of coworkers on Epic Inbasket to accomplish goals and address issues related to our products and services.
Dental Assistant/Receptionist
First Texas Dental
02.2020 - 11.2022
- Update patient records on paper and through computer database
- Update Insurance information on patients charts
- Mail claim forms from office
- Advise patients of schedule openings and charges to ensure clear understanding
- Demonstrate knowledge of insurance providers and process payments accordingly
- Collect payments and fees according to protocols.
- Register new patients and update information for current patients
- Scheduled several patient visits each day and handle busy, multi-line phone system
- Chart conditions and prepare diagnosis/treatment by dentist, maintain all patient confidentiality regulations.
- Hand tools to dentist as requested and ensure patients leave with all relevant information.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Sales Associate
Dillard's Retail
06.2018 - 10.2019
- Successfully assisted several customers per day in-person and via telephone with purchase decisions, transactions, returns, and inquiries, Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases, Attended sales conferences to improve relationship building and closing techniques, Built rapport with customers by offering friendly, knowledgeable, and supportive customer service, Increased add-on sales by becoming a master of the store's inventory, suggesting different items that fit customer needs quickly and efficiently
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associates Degree In General Studies -
San Jacinto College
Houston, Texas12.2020
High school Diploma -
Dobie High school
Houston, Texas05.2018
Skills
- Medical Billing
- Appointment Scheduling
- Reception Management
- Eligibility Determination
- Insurance Verification
- Customer care product skills
- Reliable and punctual problem solving
- Organizational Skills
- Bilingual in Spanish and English
- Epic system experience
- Registration and Admissions
- HIPAA Compliance
- Phone and Email Etiquette
- Insurance Billing
- Healthcare Systems Knowledge
- Patient confidentiality
Languages
Spanish
English
Timeline
Patient Service Specialist
UTMB Health
11.2022 - 10.2023
Dental Assistant/Receptionist
First Texas Dental
02.2020 - 11.2022
Sales Associate
Dillard's Retail
06.2018 - 10.2019
Associates Degree In General Studies -
San Jacinto College
High school Diploma -
Dobie High school