YINET LOPEZ
Independence
Summary
Results-driven Dispatch Manager with expertise in workflow planning, route optimization, and staff training. Proven ability to enhance operational efficiency and deliver quality service through effective communication and process improvements.
Dynamic Dispatch Manager with a strong track record in overseeing daily operations and implementing process improvements. Skilled in staff development, customer communication, and quality control, driving timely deliveries and exceptional service standards.
Dedicated Dispatch Manager with experience in route planning and staff training. Recognized for strong leadership and commitment to operational excellence, enhancing customer satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
DRT TRUCKING LLC
Deltona, FL
01.2023 - Current
- Oversaw daily dispatch operations, ensuring timely delivery and optimal route management.
- Coordinated communication between drivers and clients to resolve issues and enhance service quality.
- Implemented process improvements that streamlined scheduling and improved efficiency within the dispatch team.
- Trained new staff on dispatch protocols and operational systems to foster a knowledgeable workforce.
- Led initiatives to adopt new technology for tracking deliveries, enhancing overall operational accuracy.
- Developed and maintained relationships with key stakeholders to support operational objectives and client satisfaction.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
Dispatch Coordinator
HARLEY TRANSPORTATION LLC
Kansas City, MO
01.2018 - 02.2022
- Coordinated daily dispatch schedules to optimize delivery routes and enhance operational efficiency.
- Communicated with drivers to confirm route details and address any on-road issues promptly.
- Utilized transportation management software to track shipments and ensure timely deliveries.
- Monitored vehicle performance and maintenance schedules, reducing downtime and improving reliability.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
Picking Packer
Keystone Automotive
Kansas City, KS
03.2018 - 02.2019
- Operated warehouse equipment to efficiently pick and pack automotive parts for shipment.
- Ensured accuracy in order fulfillment through careful verification of items selected.
- Collaborated with team members to streamline packing processes, enhancing workflow efficiency.
- Maintained organized workstations, contributing to a safe and productive environment.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
High School Diploma -
EAST HIGH SCHOOL
Kansas City, MO05-2016
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Staff training and development
- Customer communication
- Multiple project coordination
- Daily reports
- Strong leadership
- Order data entry
- Transportation
- Customer service
- Paperwork processing
- Data entry
- Quality control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch Manager
DRT TRUCKING LLC
01.2023 - Current
Picking Packer
Keystone Automotive
03.2018 - 02.2019
Dispatch Coordinator
HARLEY TRANSPORTATION LLC
01.2018 - 02.2022
High School Diploma -
EAST HIGH SCHOOL