Yin Ling Fong
Cleveland,OH
Summary
Banking professional with strong communication and problem-solving skills, excelling in both team and independent settings. Proven track record as a Teller, consistently achieving business goals while maintaining high levels of customer satisfaction. Experienced in property management, adept at enhancing resident experiences and optimizing property performance. Demonstrates a results-driven approach with a focus on operational excellence and effective conflict resolution.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Draper and Kramer, Inc
Chicago, IL
06.2020 - 06.2025
- Experienced Assistant Property Manager specializing in HUD Section 8 properties. Fluent in Chinese and English. Skilled in rent collection, lease renewals, move-ins/outs, recertifications, and maintenance coordination. Achieved an above-average HUD MOR rating in 2025. Known for strong communication, cultural sensitivity, effective multi-tasking, and providing warm, reliable service to residents in Chicago.
Assistant Property Manager/ Property Manager
East Lake Management
01.2009 - 01.2020
- Experienced Assistant Property Manager with over 10 years at Archer Courts Apartments, including a period as Property Manager (2014–2015). Responsible for overseeing daily operations of a 144-unit residential building, ensuring compliance with HUD and fair housing regulations, and maintaining 99% occupancy. Handle purchase orders with vendors, coordinate maintenance, prepare property inspections, and compile detailed reporting. Additionally, assist with MOR audits across multiple properties, contributing to operational excellence.
Service Manager of Corporate Banking
Citibank N.A.
Hong Kong
01.2005 - 01.2007
- Provide personalize service to the top priority and regional corporate customers. Mainly serve to the Accountants, Financial Controllers, Department Heads, Treasury and Internal Operation Team. Serve as an escalation point for ongoing, urgent issues and work toward root cause solution. Identify service opportunities to monitor and review the service relationship.
Customer Service Officer of Corporate Banking
Citibank N.A.
Hong Kong
01.1997 - 01.2005
- Handle foreign exchange, deposit and loans booking; new account opening; reallocate customer facilities lines; different types of referral from both internal and external suppliers; autopay; payroll; remittance; locate incoming and outgoing telegraphic transfer payments; investigate all cash, trade, and electronic banking problems.
Senior Teller
Citibank N.A.
Hong Kong
01.1993 - 01.1997
- Analyzed customer needs through direct conversations and provided tailored solutions.
- Cross-sold bank products, including credit cards and investments, exceeding sales targets.
- Processed transactions accurately, including deposits, withdrawals, and loan payments.
- Assisted in training newly hired tellers on operational procedures and best practices.
- Operate, balance, and replenish ATMs.
- Maintained safe deposit boxes and performed related maintenance duties as required.
Teller at Kwun Tong and North Point Branch
Citibank N.A.
Hong Kong
01.1988 - 01.1991
- Processed deposits, withdrawals, transfers, and loan payments accurately and efficiently.
- Balanced cash drawer daily, ensuring accuracy in customer transactions.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Participated in weekly training to remain informed on banking regulations.
- Cross-sold bank products like savings accounts and credit cards to enhance client relationships.
- Assisted fellow tellers during peak hours to maintain operational flow.
Customer Service Representative in Credit Card Center
Citibank N.A.
Hong Kong
01.1993 - 01.1991
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Tour Guide
Hong Kong Student Travel
01.1988 - 01.1987
- Provided enjoyable experiences for visitors by sharing informative stories about tour sites.
- Designed personalized tour packages tailored to customer preferences.
- Supported preparation of tour materials, including brochures, maps, and handouts.
- Coordinated with team members.
- Cultivated strong guest relationships, resulting in increased satisfaction ratings.
Education
Diploma - Management Studies
Hong Kong Management Assiocation
Hong Kong01.1999
High School Diploma -
Maria College
Hong Kong01.1987
High School Diploma -
St. Catherine's School For Girls
Hong Kong01.1986
Skills
- Rent collection
- Lease administration
- Maintenance coordination
- Regulatory compliance
- Property inspections
- Vendor management
Languages
Cantonese, English, Mandarin and Taishanese (both oral and written)
References
References Furnished Upon Request.
Hobbies and Interests
Travel. I had travelled Western and Eastern Europe, Middle East, Turkey, Canada, India, Japan, Thailand, Philippines, Taiwan, China, Spain, Polish and Russia.
Awards
2019 Management and Occupancy Review (MOR) overall rating of Above Average, Citigroup Quality Excellence Award in 2000, 2002, 2004 and 2005, The Most Courteous Award at Main Branch Hong Kong
Recognized
Certified Occupancy Specialist
Accomplishments
- 2019 Management and Occupancy Review (MOR) overall rating of Above Average
- Citigroup Quality Excellence Award in 2000, 2002, 2004 and 2005
- The Most Courteous Award at Main Branch Hong Kong
Certification
- -Licensed Real Estate Leasing Agent
- -Certified Occupancy Specialist
- -The London Chamber of Commerce and Industry Examinations Intermediate Book Keeping
Languages
English
Professional
Mandarin
Professional
Cantonese
Professional
Taishanese
Limited
References
References available upon request.
Timeline
Assistant Property Manager
Draper and Kramer, Inc
06.2020 - 06.2025
Assistant Property Manager/ Property Manager
East Lake Management
01.2009 - 01.2020
Service Manager of Corporate Banking
Citibank N.A.
01.2005 - 01.2007
Customer Service Officer of Corporate Banking
Citibank N.A.
01.1997 - 01.2005
Senior Teller
Citibank N.A.
01.1993 - 01.1997
Customer Service Representative in Credit Card Center
Citibank N.A.
01.1993 - 01.1991
Teller at Kwun Tong and North Point Branch
Citibank N.A.
01.1988 - 01.1991
Tour Guide
Hong Kong Student Travel
01.1988 - 01.1987
Diploma - Management Studies
Hong Kong Management Assiocation
High School Diploma -
Maria College
High School Diploma -
St. Catherine's School For Girls
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