Yitsian Fernandez
Miami,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors; serve with integrity and professionalism. Attends customers with enthusiasm and good manners, make them feel special. Also make many calls through the day to keep the customer aware of promotions. Use Microsoft as a tool to make appointments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Front Desk Position
Hialeah, Florida
11.2024 - 11.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Store Supervisor
Managment
Hialeah, FL
06.2020 - 08.2021
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Maintained records of items shipped, received, or transferred to another location.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
Education
High School Diploma -
Miami Dade College
Miami, FL08-2025
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Excellent people skills
- Customer engagement
- Reading comprehension skills
Timeline
Sales Associate
Front Desk Position
11.2024 - 11.2024
Store Supervisor
Managment
06.2020 - 08.2021
High School Diploma -
Miami Dade College