Yoana Lopez
Summary
Experienced General Manager with a strong background in budget management, staff scheduling, and inventory control. Successfully maintained a clean and organized store environment, achieving consistent compliance with health inspection standards. Implemented performance metrics to enhance team productivity and service quality, while effectively resolving customer complaints to uphold high service standards. Demonstrated strong communication and problem-solving skills through collaboration with cross-functional teams to align menu offerings with customer preferences.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
General Manager
Carl's Jr
Sacramento
03.2020 - Current
- For my role as a General Manager for Carl’s Jr, I am responsible for creating work schedules, doing inventory orders, money management and to make sure the store is kept clean and organized for any inspections. Throughout my work history I have never had a failed health inspection. I am very capable of managing money correctly and efficiently. I am also a very good communicator with everyone I work with, I also have excellent problem solving skills.
- Implemented performance metrics to monitor team productivity, driving improvements in service speed and quality.
- Collaborated with cross-functional teams to enhance menu offerings, aligning with customer preferences and trends.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Customer Service Cashier
Mountain Mikes
Sacramento, CA
02.2018 - 10.2023
Education
Alexander Twilight Secondary Academy
Sacramento, CASkills
- Budget management
- Staff scheduling
- Inventory control
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Certification
- ServSafe Certification
Timeline
General Manager
Carl's Jr
03.2020 - Current
Customer Service Cashier
Mountain Mikes
02.2018 - 10.2023
Alexander Twilight Secondary Academy