Yojuanshea Ortiz
Greensboro,NC
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
Red Roof Inn
06.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Nutrition Cook
Valley Nursing And Rehabilitation Center
06.2022 - 04.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Crew Member
McDonald's
05.2020 - 07.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
Education
Bachelor of Science -
University of North Carolina At Greensboro
Greensboro, NC05.2024
High School Diploma -
Alexander Early College High School
230 Industrial Blvd Taylorsville, NC 2868105.2021
Associate of Arts -
Catawba Valley Community College
Hickory, NC05.2021
Skills
- Customer Service
- Cooking
- Health Code Compliance
- Beverage Preparation
- Inventory Restocking
- Team Building
- Problem Solving
- Differentiated Instruction
- Communication Techniques
- Lesson Planning
- Conflict Resolution
- Individualized Education Plans
- Active Listening
- Behavior Management
Timeline
Crew Member
Red Roof Inn
06.2023 - Current
Nutrition Cook
Valley Nursing And Rehabilitation Center
06.2022 - 04.2023
Crew Member
McDonald's
05.2020 - 07.2021
Bachelor of Science -
University of North Carolina At Greensboro
High School Diploma -
Alexander Early College High School
Associate of Arts -
Catawba Valley Community College
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