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Yolanda Chacon
Administrative Services Coordinator
Queens,NY
A friendly Smile & A friendly Hello, Don't Cost A Thing
Yolanda Aida Chacon
Summary
Administrative Services Coordinator specializing in Customer Service, Medical Reception, and NEMT Transportation Coordination. Proven expertise in billing and medical coding, ensuring compliance while enhancing patient experience. Skilled at streamlining processes to improve operational efficiency and service delivery. Recognized for professionalism and the ability to balance customer needs with organizational objectives.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
New Horizon Counseling Center
Copiague, NY
09.2024 - 02.2025
- Greeted patients and ensured a welcoming atmosphere at the counseling center.
- Managed appointment scheduling using EMR for psychiatrist, clinic nurse, and mental health therapist.
- Processed insurance information and facilitated billing procedures efficiently.
- Assisted with administrative tasks to support overall office operations smoothly.
- Verified patient information, insurance and maintained accurate medical records.
CDTP TRANSPORTATION COORDINATOR
New Horizon Counseling Center
Far Rockaway, NY
11.2017 - 06.2024
- Oversaw and managed all coordinated transportation schedules for CDTP clients attending Daily and Weekly counseling sessions
- Managed communication between clients, all NEMT transportation providers & DOH-MAS.
- Developed and maintained transportation logs for accurate records.
- Ensured compliance with safety regulations during client transport.
- Trained new staff on NEMT transportation procedures and DOH policies.
- Collaborated with CDTP Case Managers and clinic therapists to address client transportation needs.
- Ensured compliance with all applicable Federal, State, Local, DOT, & OSHA regulations on transport operations.
- Manage in the field to personally respond to any incidents & interactions with drivers.
Facility Representative-Call Center
LogistiCare (Modivcare)
Long Island City, NY
11.2012 - 06.2017
- Managed heavy inbound and outbound calls for patient scheduling and Medicaid NEMT transportation.
- Processed 450 to 550 online web requests and 30 to 40 standing orders daily.
- Assisted patients with insurance verification and eligibility checks using Epaces.
- Interacted with medical facilities, city health clinics, and New York City Hospitals to arrange transportation for Medicaid patients.
- Provided empathetic support during sensitive health discussions with patients.
- Verified ordering doctors' credentials (NPI & License ID #) for NYS-DOH Medicaid forms.
- Streamlined communication processes with healthcare providers to enhance coordination.
Job Coach Trainer
LogistiCare (Modivcare)
Long Island City, New York
11.2012 - 02.2016
- Conducted training for new hires (class size 12 to 28 adults)on the DOH online and phone systems.
- Provided instruction on arranging NEMT transportation and communication with medical and transportation providers.
- Trained new hires on processing reservation requests via phone, fax, and web.
- Delivered training on administrative procedures and Department of Health protocols.
- Processed monthly QA performance reports for assigned new hires.
- Supported various management projects to enhance operational efficiency.
- Traveled to multiple Logisticare locations for employee training sessions.
- Collaborated with transportation coordinators across the NYC hospital system
Membership Services, Road Side, Travel Counselor
AAA Of New York
Garden City , New York
03.2007 - 03.2011
- Roadside assistance counselor at regional call center.
- Responsible for personal marketing and upcoming sale events in inter-agency travel markets.
- Processed sales orders and services for major accounts list.
- Supported the main reception area with specialized technical operations and managerial procedures.
- Assisted members with all travel needs such as car, hotel rentals & family vacations.
- Responsible for customer retention of old membership accounts.
- Established new accounts and memberships in diverse interagency territories.
- Assisted with calls to bring resolution to customers' concerns.
- Handled team lead calls for supervisors when asked.
- Qualified future customer leads (membership)
- Mentored newly hired representatives when requested by my local management sales
Education
05-1995
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Appointment scheduling and EMR management
- Medical coding and billing
- Insurance verification
- Patient relationship management
- Management and instruction
- Microsoft Office proficiency
- Organizational skills
- Customer service and relations
- Leadership and training
- Communication skills
- Troubleshooting expertise
- Analytical problem solving
Accomplishments
- Documented and resolved Attendance issues which led to patients mainting compliance contracts between themselves & Mental Health therapist.
- Achieved Total Attendance Weekly through effectively daily call confirmations with Patients.
Software
EMR AccuMed
FaxPress
LCAD
Timeline
Front Desk Medical Receptionist - New Horizon Counseling Center
09.2024 - 02.2025
CDTP TRANSPORTATION COORDINATOR - New Horizon Counseling Center
11.2017 - 06.2024
Facility Representative-Call Center - LogistiCare (Modivcare)
11.2012 - 06.2017
Job Coach Trainer - LogistiCare (Modivcare)
11.2012 - 02.2016
Membership Services, Road Side, Travel Counselor - AAA Of New York
03.2007 - 03.2011
SUNY Sullivan County - ,