Yolanda Shaw

.Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed day-to-day business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.