Summary
Work History
Education
Skills
Languages
Overview
CustomerServiceRepresentative

Yolanda Villarreal

Brownsville,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Maximus
Brownsville, TX
11.2023 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website, improving overall user experience.

Preschool Teacher

Beautiful Beginnings Daycare
Brownsville, TX
09.2021 - 10.2023
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.

Preschool Teacher

Stages Learning Center
Brownsville, TX
04.2020 - 09.2021
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Maintained organized, fun and interactive classroom to help children feel safe.

Preschool Teacher

Elmo's Castle Developmental Center
Brownsville, TX
03.2016 - 04.2020
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Guided students to develop social, emotional and physical skills.
  • Implemented age-appropriate curricula to meet needs of young learners.

Child Caregiver

BCFS Health And Human Services
Harlingen, TX
01.2015 - 03.2015
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.

Customer Service Cashier

Chick-fil-a
Houston, TX
01.2009 - 03.2015
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

No Degree -

Texas Southmost College
Brownsville, TX

High School Diploma -

Lopez Early College High School
Brownsville, TX
06.2002

Skills

  • Data Collection
  • Call Management
  • Account updating
  • Customer Service
  • Call Center Operations
  • Service Upselling
  • Customer Relations
  • Payment Processing
  • Documentation
  • Call center experience

Languages

English
Full Professional
Spanish
Professional Working

Overview

15
15
years of professional experience

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Yolanda Villarreal