Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Watkins-Chatman

St Louis,MO

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Energetic Nurse Aide with 7 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Patient-oriented Nurse with 7 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.

Overview

15
15
years of professional experience

Work History

Dietary Aide

Sudexo
10.2023 - Current
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

Health Care Aide

Serenity In Home Care
10.2019 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Kept accurate records of patients' care, condition, and progress.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Houseman

Missouri Athletic Center
05.2022 - 05.2023
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Kept building entryway glass clean and polished for professional presentation.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Customer Service Representative

Uhaul Moving And Storage
01.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Nurse Aide

Carrie Elligson Gietner Home
04.2017 - 02.2018
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted with patient transfer and ambulation.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Kept accurate records of patients' care, condition, and progress.

Private Duty Caregiver

Eddie Smith/ The State Of Missouri
05.2009 - 08.2015
  • Improved client''s quality of life by providing compassionate and personalized care in their homes.
  • Enhanced the well-being of patients through effective communication, active listening, and empathy.
  • Administered medications and monitored vital signs for accurate health records and timely reporting to medical professionals.
  • Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
  • Collaborated with healthcare team members to develop individualized care plans focused on meeting clients'' specific needs.
  • Implemented therapeutic interventions to promote physical and emotional healing for clients recovering from illness or injury.
  • Provided emotional support and companionship for clients experiencing social isolation or depression.
  • Utilized adaptive equipment to facilitate safe transfers and mobility for clients with physical limitations.
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

Associate of Arts - Bussiness

Harris-Stowe State University
St Louis, MO
02.2001

High School Diploma -

Pattonville High School
Bridgeton, MO
08.1998

Skills

  • Food Handling Safety
  • Customer Service
  • OSHA Compliance
  • Cooking
  • Food Preparation
  • Meal Planning
  • Problem-Solving
  • Care Plan Management
  • Client Documentation
  • Progress Documentation
  • Care Plan Adherence
  • State Regulations Knowledge
  • Behavior Redirection

Timeline

Dietary Aide

Sudexo
10.2023 - Current

Houseman

Missouri Athletic Center
05.2022 - 05.2023

Customer Service Representative

Uhaul Moving And Storage
01.2020 - 04.2022

Health Care Aide

Serenity In Home Care
10.2019 - Current

Nurse Aide

Carrie Elligson Gietner Home
04.2017 - 02.2018

Private Duty Caregiver

Eddie Smith/ The State Of Missouri
05.2009 - 08.2015

Associate of Arts - Bussiness

Harris-Stowe State University

High School Diploma -

Pattonville High School

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Yolanda Watkins-Chatman