Yolanda C. Poltronieri
Pembroke Pines,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Rheumatology Center, Inc
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed clerical duties and tasks for clinic administration.
Hairstylist
Tranquil Moments Spa
02.2013 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
High School Diploma -
Miami High School
Miami, FL02.1980
Skills
- Verbal and Written Communication
- Front Desk Operations
- Filing
- Call Answering and Routing
- Email Decorum
- Mail Handling
- Guest Registration
- Microsoft Office
- Schedule Patients
Timeline
Front Desk Receptionist
Rheumatology Center, Inc
08.2022 - Current
Hairstylist
Tranquil Moments Spa
02.2013 - Current
High School Diploma -
Miami High School
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