Yolunda Lindsey
Ridgeland,MS
Summary
Adept at enhancing office efficiency and improving processes, I significantly contributed to The University of Mississippi Medical Center by mastering schedule management and fostering excellent patient relations. My proactive approach and ability to maintain confidentiality highlight my dedication and skill in both administrative support and compassionate communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
The University of Mississippi Medical Center
Jackson, MS
05.2022 - Current
- 50+ phone calls a day and return messages to schedule appointments while adhering to established scheduling guildlines.
- Gererate and implement new ideas to improve processes and policies.
- Maintained organized filing system of paper and electronic documents.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors and directed to appropriate location or person.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided administrative support to the Office Manager and other staff members.
- Operated office equipment such as photocopiers, scanners, and fax machines.
Hospital Clerk
The University of Mississippi Medical Center
Jackson, MS
10.2020 - 05.2022
- Provided support to clinical staff with obtaining required signatures on forms or other documents related to patient care.
- Answered questions from patients regarding billing issues or directed them to appropriate personnel for further assistance.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed administrative tasks such as filing, copying, scanning and faxing medical records and documents.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with members of the healthcare team in order to provide quality customer service experiences for patients.
- Compiled and coded patient information or data in appropriate computer system.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Certificate of Technical Studies - Billing And Coding
Holmes Community College
Goodman, MS12-2024
Skills
- Phone reception
- Office correspondence
- Schedule management
- Coding and Classification
- Invoices and billing
- Filing experience
- Phone etiquette
- Extremely motivated and take pride in doing any job to the best of my ability
Certification
- Billing and coding degree.
Accomplishments
- 3.1 gpa mastering the billing and coding program.
- employee of the month twice in 2024
References
References available upon request.
Timeline
Secretary
The University of Mississippi Medical Center
05.2022 - Current
Hospital Clerk
The University of Mississippi Medical Center
10.2020 - 05.2022
Certificate of Technical Studies - Billing And Coding
Holmes Community College
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