Yomaira Lopez
Fort Lauderdale,FL
Summary
Customer Service Professional with strong problem-solving and technology skills. Demonstrated reliability and courtesy while efficiently managing multiple tasks. Bilingual in English and Spanish, enhancing communication and service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Holy Cross Medical Group
Fort Lauderdale, Florida
03.2025 - Current
- Coordinated patient referrals with healthcare providers and specialists to ensure timely access to necessary care.
- Collaborated with medical staff to streamline patient intake processes and documentation.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Communicated with patients regarding referral processes and insurance requirements.
- Managed incoming calls by redirecting callers to appropriate personnel and documenting messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
Referral Coordinator/Patient Care Coordinator
Holy Cross Medical Group
03.2024 - 03.2025
- Collaborate with physicians, nurses, and office staff to ensure timely and appropriate care coordination.
- Coordinate and process all incoming referrals.
- Maintained accurate and up-to-date referral tracking logs and databases to support efficient patient care.
- Schedule, and cancel patient appointments in accordance with provider availability and practice policies.
- Directed calls to appropriate departments and relayed messages to providers and staff to facilitate effective communication.
- Provide step-by-step instructions on operational workflows and compliance requirements.
- Assisted in training staff on procedures and workflow to enhance team preparedness and compliance.
Patient Navigation Specialist
Holy Cross Hospital
05.2022 - 03.2024
- Coordinated patient appointments, managing scheduling, rescheduling, and cancellations to optimize patient flow.
- Answered and made phone calls, gathering information to efficiently route inquiries.
- Handled multiple customer calls in a fast-paced environment.
- Support new hires with individualized coaching to ensure confidence in applying procedures.
Patient Access Liaison
New York-Presbyterian Medical Group
05.2021 - 04.2022
- Handled telephone calls, scheduling and rescheduling appointments to optimize patient access.
- Managed incoming calls to provide timely assistance, enhancing customer satisfaction and support.
- Entering patients' information into databases and maintaining accurate records.
- Relayed information to relevant staff members.
Call Center/ Team Lead
Radnet
06.2020 - 05.2021
- Coached and assisted call center agents to enhance service delivery and agent performance.
- Managed escalated calls to ensure resolution.
- Monitored adherence to company's best practices in call center management and operations to maintain service quality.
- Evaluate and monitor performance with call center metrics.
- Informed management of ongoing issues and problems to facilitate timely resolutions.
Call Center/Medical Scheduler
Radnet
08.2018 - 06.2020
- Assisted patients and doctors' offices in identifying needs and scheduling appropriate appointments.
- Managed high volume of inbound calls efficiently to ensure prompt service.
- Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
- Provide accurate, detailed information and take appropriate action in responding to questions from patients.
Administrative Assistant/Medical Receptionist
Nutrition Energy
07.2016 - 07.2018
- Greeted and checked in patients, collecting personal, medical, and insurance information to ensure accurate records.
- Collected patient co-payments and recorded transactions while communicating outstanding balances to maintain financial accuracy.
- Oversee receptionist area, including greeting clients and responding to telephone and in-person requests.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Executed clerical duties including documentation, photocopying, faxing, mailing, and organizing filing system to support office operations.
Education
Bachelor of Science (B.S.) - Dietetics, Food and Nutrition, Health Education and Promotion
Lehman College
Bronx, NY02-2021
Associate's in science degree (A.S.) - Dietetics and Nutrition
Bronx Community College
Bronx, NY06-2013
Skills
- Patient care coordination
- Patient scheduling
- Referral coordination
- Medical documentation
- Electronic health records
- Insurance verification
- Healthcare communication
- Healthcare operations
- Attention to detail
- Problem solving
Certification
BASIC LIFE SUPPORT
Timeline
Patient Care Coordinator
Holy Cross Medical Group
03.2025 - Current
Referral Coordinator/Patient Care Coordinator
Holy Cross Medical Group
03.2024 - 03.2025
Patient Navigation Specialist
Holy Cross Hospital
05.2022 - 03.2024
Patient Access Liaison
New York-Presbyterian Medical Group
05.2021 - 04.2022
Call Center/ Team Lead
Radnet
06.2020 - 05.2021
Call Center/Medical Scheduler
Radnet
08.2018 - 06.2020
Administrative Assistant/Medical Receptionist
Nutrition Energy
07.2016 - 07.2018
Bachelor of Science (B.S.) - Dietetics, Food and Nutrition, Health Education and Promotion
Lehman College
Associate's in science degree (A.S.) - Dietetics and Nutrition
Bronx Community College