Yoniel Martinez
Woodhaven
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Related Management. Proven ability to enhance guest experiences through tailored recommendations and effective problem-solving. Highly adaptable and efficient in managing multiple tasks, ensuring safety and satisfaction in fast-paced environments.
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
7
7
years of professional experience
Work History
Concierge
Related Management
460 Main Street
11.2024 - Current
- Assisted residents with inquiries and requests, ensuring exceptional service delivery.
- Developed knowledge of local attractions and services to provide tailored recommendations.
- Coordinated reservations for dining, transportation, and events to enhance guest experiences.
- Managed communication between residents and maintenance staff to expedite issue resolution.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Elevator Operator
BLDG Management
147 W 97th Manhattan NY
12.2019 - 08.2020
- Operated elevator systems safely, ensuring efficient transportation of passengers and goods.
- Monitored elevator operations to maintain optimal performance and adherence to safety protocols.
- Assisted passengers with mobility challenges, providing exceptional customer service and support.
- Conducted routine inspections of elevator machinery, identifying maintenance needs proactively.
- Maintained accurate logs of elevator activity, ensuring compliance with regulatory requirements.
- Monitored multiple elevators simultaneously using control panels when necessary, maximizing efficiency during busy periods.
Doorman
BLDG Management CO -
222 E 44th Street, Manhattan
06.2019 - 12.2019
- Monitored building access, ensuring security and safety for residents and guests.
- Assisted residents with inquiries, enhancing overall tenant satisfaction and community engagement.
- Coordinated package deliveries and pick-ups, maintaining organized tracking systems.
- Conducted regular inspections of common areas, identifying maintenance needs to report promptly.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
Education
High School Diploma -
Benjamin N. Cardozo Highschool
Bayside NY 1136306-2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Maintaining composure
- Excellent multitasking
Timeline
Concierge
Related Management
11.2024 - Current
Elevator Operator
BLDG Management
12.2019 - 08.2020
Doorman
BLDG Management CO -
06.2019 - 12.2019
High School Diploma -
Benjamin N. Cardozo Highschool