Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yordanos Berhe

LAS VEGAS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tax Preparer

H&R Block LLC
11.2024 - 04.2025
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Educated clients on tax planning strategies, helping them save money in future years.

Senior Caregiver

Golden Heart
03.2024 - 01.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Server /Restaurant Hostess

The Orleans Hotel & Casino
11.2016 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Fostered a welcoming atmosphere for all guests, maintaining a friendly demeanor throughout every interaction.

Education

Accounting

Harold Washington
Chicago, IL

High School Diploma -

SENN
Chicago, IL
06.2012

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Strong Communication Skills
  • Numeric Data Entry
  • SharePoint Development
  • Site Collection Management

Certification

  • Certified Microsoft PowerApps
  • Microsoft Sharepoint
  • Tax Preparer

Timeline

Tax Preparer

H&R Block LLC
11.2024 - 04.2025

Senior Caregiver

Golden Heart
03.2024 - 01.2025

Server /Restaurant Hostess

The Orleans Hotel & Casino
11.2016 - 03.2020

Accounting

Harold Washington

High School Diploma -

SENN

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