Yoselin Maya Marrufo
Clovis
Summary
Dedicated guest service representative skilled in customer satisfaction and complaint resolution. Proven ability to enhance guest experiences through clear communication and active listening.
Dynamic professional with experience in customer service and issue resolution. Known for multitasking abilities and adaptability in fast-paced environments, contributing to improved guest loyalty and satisfaction.
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills in any role.
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills in face to face interactions.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Wingstop
Clovis, NM
02.2025 - Current
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Managed cash register operations, processing transactions accurately and efficiently.
- Assisted in training new team members on company policies and procedures.
- Maintained cleanliness and organization of dining and service areas to enhance guest experience.
- Handled customer complaints professionally, striving for quick resolutions to enhance loyalty.
- Adapted to fast-paced environment, demonstrating flexibility during peak hours and special events.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed incoming and outgoing mail, ensuring accurate distribution.
- Assisted in scheduling meetings and coordinating logistics for events.
- Trained new staff on office protocols and administrative procedures.
Guest Service Representative
Paleteria La Tropicana
Clovis, NM
01.2023 - 02.2025
- Utilized point-of-sale systems to track orders and manage inventory effectively.
- Assisted in scheduling meetings and coordinating logistics for events.
- Trained new staff on office protocols and administrative procedures.
Education
High School Diploma -
Clovis Community College
Clovis, NM05.2026
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Flexible schedule
- Guest orientation
- Documentation and reporting
- Information protection
- Basic accounting
- Complaint handling
- Emergency response
- Language proficiency
- Cash handling experience
- Multitasking Abilities
- Clear communication
- Active listening
- Friendly, positive attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Limited Working
Timeline
Guest Service Representative
Wingstop
02.2025 - Current
Guest Service Representative
Paleteria La Tropicana
01.2023 - 02.2025
High School Diploma -
Clovis Community College