Yoselin Nava
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Retina Specialists of San Antonio
San Antonio
11.2022 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Sales Associate
Sun Com Mobile
San Antonio
07.2021 - 11.2022
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2020
Skills
- Work prioritization
- Time management
- Customer assistance and interaction
- Document management
- Problem-solving skills
- Office administration
- Customer service
- Travel coordination
- Administrative skills
Timeline
Front Desk Receptionist
Retina Specialists of San Antonio
11.2022 - Current
Sales Associate
Sun Com Mobile
07.2021 - 11.2022
High School Diploma -
Penn Foster Career School