Yoseline Munguia
Oakland,CA
Summary
- Seeking full-time position.
- Attentive listener who enjoys working with people, in person and over the phone.
- Bilingual with an articulate fluency in English and Spanish.
- Friendly, respectful with a good sense of humor.
- Meet challenges head on
- Work well in stressful situations and a fast-paced environment.
- Excellent organization, communication, and relationship-building skills.
- Experienced working in a professional office setting.
- Fast typer skills
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Dental Care
San Leandro, USA
05.2024 - 10.2024
- Greet customers
- Insurance verification
- Copayments
- Insurance eligibility
- Make appointments
- Fax/Copy paperwork
- Data entry
- Dental terminology
Agent Assistant
Farmers Insurance
Oakland, USA
01.2020 - 10.2022
- Handling customers financial and private information
- Accepting payment of insurance bill
- Selling new insurance policies to clients
- Answering calls and redirecting them if needed
- Filling out documents related to insurance policy
- Handling new agreement contracts of insurance related to auto or home
- Printing, scanning, and copying paperwork.
- Office work responsibilities
Caregiver
Senior Sunrise
Oakland, USA
06.2017 - 02.2019
- Take care of the elderly, and provide all essential duties for day-to-day life.
- Example lifting them if in wheelchair and not able to walk
- Bathing, dressing
- Daily exercise and leading game activities
- Responsible to keep them under control, calm and safe
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Education
High School Diploma -
Rudsdale High School
01.2014
Skills
- Data entry
- Computer operation
- Microsoft Outlook
- Microsoft Word
- Personal Assistant experience
- Google Docs
- Excellent multitasking capability
- Office opening and closing
- Payment processing
- Patient documentation
- Patient file management
- Phone and email etiquette
- Appointment scheduling
Timeline
Dental Receptionist
Dental Care
05.2024 - 10.2024
Agent Assistant
Farmers Insurance
01.2020 - 10.2022
Caregiver
Senior Sunrise
06.2017 - 02.2019
High School Diploma -
Rudsdale High School
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