Summary
Overview
Work History
Education
Skills
Interests
Timeline
GeneralManager

Yoselyn Lizama

Clive,IA

Summary


Dynamic and detail-oriented professional with experience as an Online Personal Shopper at Walmart, excelling in product picking and customer service. Recognized for maintaining high satisfaction ratings through efficient order fulfillment and effective communication. Proven ability to collaborate with teams and adapt to various roles, ensuring a seamless shopping experience for customers.

Developed expertise in customer engagement and product recommendations within fast-paced retail environment. Demonstrates skills in understanding client needs and providing personalized solutions. Seeking to transition into new field, leveraging background in customer service and digital tools to drive success.

Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Walmart
08.2024 - 04.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Customer Service Cashier

At Home
09.2022 - 08.2024
  • Processed customer orders and accurately handled payment transactions.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays/merchandise racks and around the to maintain appearance of store.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Valley High School
West Des Moines, IA

Skills

  • Product picking
  • Patience and empathy
  • Route planning
  • Customer service
  • Accurate money handling
  • Flexible schedule
  • Teamwork and collaboration

Interests

  • Road Trips
  • Reading
  • Music
  • Baking
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Online Personal Shopper

Walmart
08.2024 - 04.2025

Customer Service Cashier

At Home
09.2022 - 08.2024

High School Diploma -

Valley High School
Yoselyn Lizama