Yovana Gavarrete
4004 Winkler Ave Ext 201 Fort Myers,FL
Summary
Diligent and customer-focused professional with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage strong communication and problem-solving skills to enhance the overall customer experience. Highly skilled in conflict resolution, effective communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer goals.
Overview
8
8
years of professional experience
Work History
Massage Therapist
Chulel Spa
09.2023 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Usher Volunteer
Life Church Fort Myers
02.2022 - Current
- Collaborated with fellow volunteers to maintain an organized and professional atmosphere at all times.
- As part of the team at Life Church my main duties are to help guide Life Church members, distribute necessities, work as a team for the staff to be able achieve everything in a timely manner
- With fellow volunteers to maintain an organized and professional atmosphere at all times.
- Aided in emergency situations, guiding guests to exits calmly while adhering to established safety protocols.
Massage Therapist
Massage Envy
03.2019 - 09.2024
- Important attributes of my job as a massage therapist would include Client Relationship Management, communicating in a proper friendly manner to meet clients requests.
- Customer Service Excellence is always my number one priority.
- Allowing me to problem solve when there is a time or need for a necessary area to have attention.
- Increased client satisfaction by providing exceptional customer service and maintaining a clean, comfortable environment.
Massage Therapist (Independent Contractor)
South Town Chiropractic Dr. J. Todd Williams, DC
08.2016 - 10.2019
- Strong Communication Skills were a crucial part of my role at South Town Chiropractic
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Strong line of communication between myself and my client
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Massage License -
Sun State Academy
05.2018
Diploma -
South Fort Myers High School
05.2014
Skills
- Customer service
- Active listening
- Effective Time Management
- Critical thinking
- Ability to Multitask
- Teamwork
- Communication
- Effective Team Leader
- Fast Learner
- Attention to Detail
- Conflict Resolution
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Massage Therapist
Chulel Spa
09.2023 - Current
Usher Volunteer
Life Church Fort Myers
02.2022 - Current
Massage Therapist
Massage Envy
03.2019 - 09.2024
Massage Therapist (Independent Contractor)
South Town Chiropractic Dr. J. Todd Williams, DC
08.2016 - 10.2019
Diploma -
South Fort Myers High School
Massage License -
Sun State Academy
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