Yuli Lazala
Miami
Summary
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Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Driver
Amazon
Doral
09.2022 - 06.2024
- Operated delivery vehicles efficiently across designated routes.
- Followed safety protocols during loading and unloading of packages.
- Communicated effectively with dispatch to ensure timely deliveries.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Navigated using GPS and maps to optimize delivery paths.
- Managed time effectively to meet delivery schedules consistently.
- Resolved customer inquiries regarding delivery status professionally.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Phone Representative
WorldWide BDC
Coral Springs
09.2020 - 07.2022
- Managed inbound customer calls and inquiries efficiently and professionally.
- Provided accurate product information to assist customers in decision-making.
- Documented customer interactions in the CRM system for record-keeping.
- Supported management by reporting common customer concerns and feedback trends.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
Retail Sales Associate
Ross Dress for Less
Hollywood
04.2018 - 12.2019
- Assisted customers in selecting merchandise and provided product knowledge.
- Organized sales floor displays to enhance visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Managed inventory levels by restocking shelves and conducting audits.
- Resolved customer complaints professionally to maintain satisfaction.
- Maintained cleanliness and organization of the store environment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Education
Hollywood Hills High School
Hollywood, FLSkills
- Customer service
- Time management
- Inventory management
- Documentation processes
- Problem solving
- Effective communication
- Data entry
- Loading and unloading
- Route management
- Flexible schedule
- Shipping and packaging
- Map reading
- Daily logging
- Appointment scheduling
Languages
English
Full Professional
Spanish
Limited
Timeline
Driver
Amazon
09.2022 - 06.2024
Phone Representative
WorldWide BDC
09.2020 - 07.2022
Retail Sales Associate
Ross Dress for Less
04.2018 - 12.2019
Hollywood Hills High School