Yuliana Castillo
Dallas,TX
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals. Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
6
6
years of professional experience
Work History
Shift Manager
Stratos
Dallas, TX
08.2024 - 09.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
Church Volunteer
San Juan Diego Catholic Church
Dallas, TX
01.2019 - 12.2022
- Assisted with fundraising efforts by soliciting donations from church members and the local community.
- Provided support for weekly Sunday services, including setting up chairs and equipment, preparing materials, and helping to clean up afterwards.
- Participated in outreach initiatives to engage new members of the congregation through activities such as visiting hospitals and nursing homes.
- Organized events such as Bible studies, youth groups, retreats, and other gatherings for church members.
- Helped maintain the church facilities by cleaning, repairing furniture and fixtures, painting walls, mowing lawns.
- Researched potential mission trips for the church's outreach team and assisted with planning logistics.
- Created informational flyers and brochures to promote upcoming events at the church.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX04-2015
Skills
- Schedule oversight
- Inventory Control
- Safety Compliance
- Quality Assurance
- Equipment Troubleshooting
- Staff Development
- Supply Ordering
- Inventory controls
- Handling Customer Complaints
- Mentoring and Coaching
- Documentation And Reporting
- Energetic and Enthusiastic
- Cash Handling
- Flexible Schedule
- Decision-Making
- Punctual and Reliable
- Employee Training
- Workplace Safety
Affiliations
- book reading
- love volunteering
- love to cook
Languages
Spanish
Full Professional
Chinese (Mandarin)
Limited
Timeline
Shift Manager
Stratos
08.2024 - 09.2024
Church Volunteer
San Juan Diego Catholic Church
01.2019 - 12.2022
High School Diploma -
Thomas Jefferson High School
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