Yulissa Benitez
Naples,FL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Massage Luxe Spa
Naples, FL
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
After School Counselor
ASP
Naples, FL
02.2024 - 05.2024
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
- Built productive, lasting connections with individual students.
- Provided homework assistance to students, reinforcing concepts learned during the school day.
Sales Associate
Serendipity
Naples, FL
06.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
TJ Maxx
Naples, FL
02.2022 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Naples High School
1100 Golden Eagle Cir Naples, FL 34102Skills
- Bilingual
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Customer Service
- Team collaboration
- Appointment scheduling
- Problem-solving skills
- Office organization
- Work prioritization
Timeline
Front Desk Receptionist
Massage Luxe Spa
05.2024 - Current
After School Counselor
ASP
02.2024 - 05.2024
Sales Associate
Serendipity
06.2022 - 03.2024
Customer Service Representative
TJ Maxx
02.2022 - 06.2022
High School Diploma -
Naples High School