YULIYA HINDS
Acupuncturist
Bridgeport,CT
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Compassionate Patient Care Coordinator with understanding of hospital operations and patient care. Strong background in coordinating between patients, healthcare professionals, and insurance companies to ensure seamless service. Skills include problem-solving abilities, communication skills, and empathy towards patients' needs. Impact made includes streamlining administrative processes, improving patient satisfaction rates, and enhancing team collaboration in previous roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Norwalk Sports & Spine
Norwalk, CT
09.2021 - 06.2023
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Assisted with insurance verification process for new and existing patients.
Acupuncture Intern
University of Bridgeport Health Care Center
Bridgeport, CT
01.2020 - 05.2023
- Performed initial assessments of patients to determine the best course of treatment.
- Provided acupuncture treatments according to established protocols.
- Monitored patient progress throughout treatment sessions.
- Maintained accurate records of all treatments provided in accordance with state regulations.
Patient Coordinator
Access Physical Therapy & Wellness
Norwalk, CT
07.2021 - 09.2021
- Greeted patients and visitors in a timely fashion, while quickly determining their needs.
- Responsible for all PSC front office duties.
- Monitored and coordinated patients' treatment plans, guided them to understand the status of their health, and checked in on their progress.
- EMR.
Front Office Receptionist
Quest Diagnostics
Stratford, CT
08.2020 - 03.2021
- Greeted patients and visitors in a timely fashion while quickly determining their needs
- Responsible for all PSC front office duties
- Responsible for arranging couriers, screen phone calls
- Monitored patients' temperature.
Certified Sales associate
Pandora
Trumbull, CT
01.2017 - 08.2020
- Greeted customers in a timely fashion while quickly determining their needs
- Provided customer service to patrons in fast-paced, high traffic store
- Processed transactions of customer purchases
- Increased purchase totals by recommending additional items.
Salon Receptionist
Ginger Rose Beauty Salon
Brooklyn, NY
03.2013 - 01.2015
- Conducted inventory and order products for internal use and retail sales
- Maintained and updated client records
- Performed opening and closing duties to include cash/credit procedures and facility cleaning
- Assisted salon leader with administrative tasks, took part in marketing activities designed to increase service sales.
Education
Master of Science in Acupuncture -
University of Bridgeport
Bridgeport, CT05-2023
Bachelor of Science in General Studies: Natural Sciences & Math -
University of Bridgeport
Bridgeport, CT05.2019
Associate degree in English/German languages: Teacher/Interpreter -
North Kazakhstan State University
Petropavlovsk05.2011
Skills
- Patient Care Coordination
- HIPAA Compliance
- Insurance Verification
- Medical Data Collection
- Office Administration
- Healthcare operations
- Patient Assessment
- Patient documentation
- Patient Safety
- Attention to Detail
- Organizational Skills
- Customer Service
Certification
CPR/ AED/ First - Aid/ OSHA/ HIPPA/ Friedman Certificate
Hobbies and Interests
- Skin care
- Testing organic skin products
- Gym
Languages
Russian
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Patient Care Coordinator
Norwalk Sports & Spine
09.2021 - 06.2023
Patient Coordinator
Access Physical Therapy & Wellness
07.2021 - 09.2021
Front Office Receptionist
Quest Diagnostics
08.2020 - 03.2021
Acupuncture Intern
University of Bridgeport Health Care Center
01.2020 - 05.2023
Certified Sales associate
Pandora
01.2017 - 08.2020
Salon Receptionist
Ginger Rose Beauty Salon
03.2013 - 01.2015
Master of Science in Acupuncture -
University of Bridgeport
Bachelor of Science in General Studies: Natural Sciences & Math -
University of Bridgeport
Associate degree in English/German languages: Teacher/Interpreter -
North Kazakhstan State University
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