Yumi Sibok
Asbury ,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Jackson Hewitt Tax Svc
Dubuque , Iowa
01.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Jewelry Sales Associate/Cashier/Customer Service Representative
Walmart
Dubuque, Iowa
11.2016 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Dietary Aide
Sisters Of St. Francis Of Dubuque, IA
Dubuque , IA
06.2015 - 06.2016
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Education
GED -
Google IT Support
Remote06.2022
High School Diploma -
Dubuque Senior High School
Dubuque, IA06.2016
Skills
- Call Answering and Routing
- Computer Proficiency
- Customer Service
- Organization and Efficiency
- Microsoft Windows
- Feedback Acceptance
- Cash Register Operation
- Excellent Written and Verbal Communication
- Cash Counting
- Sewing
- Case Support
- Microsoft Certification
- Microsoft Active Directory
- Tracking and Documentation
- Troubleshooting Network Issues
- Computer Operating Systems
- Adobe Creative Cloud
Certification
- Technical Support Fundamentals
Sewing
- Inspecting and measuring
- Calculating
- Folding
- Work independently as well as work effectively with the team
- Organized
Languages
Marshallese
Native or Bilingual
Timeline
Receptionist
Jackson Hewitt Tax Svc
01.2020 - 04.2021
Jewelry Sales Associate/Cashier/Customer Service Representative
Walmart
11.2016 - 11.2018
Dietary Aide
Sisters Of St. Francis Of Dubuque, IA
06.2015 - 06.2016
GED -
Google IT Support
High School Diploma -
Dubuque Senior High School
- Technical Support Fundamentals
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