Yumna Khan
Austin,TX
Summary
Enhancing store operations and driving sales through effective team management and customer service excellence. Skilled in operations oversight and stock management, increased Black Friday sales, and consistently exceeded service standards. Demonstrates meticulous attention to detail and a knack for fostering client relationships.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
J.Crew
03.2012 - 10.2021
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained visuals for Domain store, completing monthly layout fixture changes.
- Managed payroll and weekly scheduling for associates and other managers in store.
- Created multiple customized seasonal events to drive traffic into store with outside vendors and booths.
- Handled associate relations and grievances. Managed the hiring process for store. Onboarded and off boarded multiple seasonal associates.
- Increased sales over Black Friday yearly and credit card acquisitions for Domain location. Placed supply orders through corporate to maintain store operations.
Visual Merchandising Associate
J.Crew
07.2014 - 04.2018
- Full time position maintaining the visuals of J.Crew at Barton Creek Mall.
- Monitored and replenished display inventory and restructured according to available stock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Completed monthly store fixture and layout changes per directives from corporate.
- Completed monthly visuals workshops with corporate to determine store performance. Performed daily sales associate tasks.
- Was a top performing associate in credit card acquisitions in company.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Call Center Representative
Next Gen Technologies
08.2014 - 09.2017
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Biochemistry
Texas State University
San Marcos, TX06.2014
Skills
- Operations Oversight
- Records Management
- Stock management
- Store Organization
- Attention to Detail
- Team Management
- Customer Service
- Sales Strategies
Timeline
Call Center Representative
Next Gen Technologies
08.2014 - 09.2017
Visual Merchandising Associate
J.Crew
07.2014 - 04.2018
Assistant Store Manager
J.Crew
03.2012 - 10.2021
Bachelor of Science - Biochemistry
Texas State University
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