Yvette Toombs

• Learned other teammates' work tasks to train as backup.
• Greeted customers at counter to fulfill requests and answer questions.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Responded to customer requests for products, services, and company information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Listed work performed on each unit in order to properly invoice customers.
• Collected information to correctly file warranty claims.
• Adhered to company standards and manufacturer guidelines for each repair.
• Organized and maintained hand tools and equipment used daily to maximize work performance.
• Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.

• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
• Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
• Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.

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• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.