Yvonne Iracheta
Brownsville,TX
Summary
Dedicated Medical Receptionist with a proven track record at Brownsville Urgent Care Of Pediatrics, excelling in patient coordination and insurance verification. Demonstrated ability to manage high call volumes with exceptional telephone etiquette, ensuring efficient front desk operations. Skilled in eClinicalWorks and known for outstanding customer service, significantly enhancing patient satisfaction and confidentiality compliance.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Brownsville Urgent Care Of Pediatrics
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Technical Certification: Phlebotomy Technician -
The University of Texas Rio Grande Valley
Brownsville, TX01.2021
High School Diploma -
Porter Early College High School
Brownsville, TX06.2018
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Insurance Verification
- Proficient in eClinicalWorks
- Customer Service
Timeline
Medical Receptionist
Brownsville Urgent Care Of Pediatrics
01.2022 - Current
Technical Certification: Phlebotomy Technician -
The University of Texas Rio Grande Valley
High School Diploma -
Porter Early College High School
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