Yvonne Johnson
Huntersville
Summary
Dynamic professional with a proven track record in customer service at the Mint Museum, adept at enhancing guest experiences and resolving inquiries efficiently. Detail-oriented and skilled in managing administrative tasks, I excel in maintaining data integrity while providing exceptional support. Proficient in computer skills, I thrive in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Guest Service Representative
Mint Museum
10.2019 - 02.2020
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Responded promptly to guest inquiries, resolving issues efficiently.
- Collaborated with team members to ensure high standards of customer service were met.
Community Associate
NYC Department of Housing Preservation & Development
02.2000 - 04.2014
Provided support for clients to obtain affordable housing using Section 8 vouchers. Reviewed subsidy applications for eligibility, conducted interviews and briefings. Executed lease packages for payments via HUD regulations. Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Police Administrative Aide
New York City Police Department
11.1988 - 02.1998
- Managed administrative tasks, ensuring efficient processing of reports and documentation.
- Maintained accurate police records, demonstrating attention to detail and data integrity.
Education
High School Diploma -
Erasmus Hall H.S.
Brooklyn, NYNo Degree -
College of New Rochelle
New York, NYSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Timeline
Guest Service Representative
Mint Museum
10.2019 - 02.2020
Community Associate
NYC Department of Housing Preservation & Development
02.2000 - 04.2014
Police Administrative Aide
New York City Police Department
11.1988 - 02.1998
High School Diploma -
Erasmus Hall H.S.
No Degree -
College of New Rochelle
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