Yvonne Luther
Summerville,SC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
23
23
years of professional experience
Work History
Deli Clerk
Walmart
06.2023 - 11.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
Deli Clerk
Discount Drug Mart
09.2022 - 06.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
Barista
Steam Cafe
03.2019 - 06.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Improved recipe consistency by carefully measuring ingredients and closely following standardized procedures.
Supervisor
Quality Farms/Farmers Best
02.2001 - 10.2007
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Skills
- Hospitality Service Expertise
- Honesty and Integrity
- Multitasking Abilities
- Critical Thinking
- Active Listening
- Troubleshooting
- Recordkeeping
- Data Entry
- Organizational Skills
- Attention to Detail
- Business Development
- Process Monitoring and Improvement
- Goal-Oriented
Why I am here
I feel that God is working in my life and he brought me to South Carolina for a reason. My husband passed away in 2022 after a 16 year battle of numerous cancers. But before he passed away I took a year off to keep him home and care for him. We kept our faith through it all. Then my daughter got accepted to Charleston Southern University which we prayed and prayed for and I just feel that God brought us here for a reason. I believe we are here to help us grow religiously and make a impact.
Timeline
Deli Clerk
Walmart
06.2023 - 11.2023
Deli Clerk
Discount Drug Mart
09.2022 - 06.2023
Barista
Steam Cafe
03.2019 - 06.2021
Supervisor
Quality Farms/Farmers Best
02.2001 - 10.2007
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