Yvonne McGrory
Clermont,FL
Summary
I am a highly committed and motivated individual with a well-rounded, cross discipline business background. With over 20 years' experience in the customer service and hospitality industries I have a long term proven track record. I am self-motivated and a self-starter who can work with little or no management oversight. Core to my style is great customer communication and a real desire to help and succeed. I have long experience in team mentoring and this enables me to maintain team commitment to business goals. I work well under pressure and to tight deadlines and my experience of working alone and in teams allows me to thrive in competitive environments.
Overview
10
10
years of professional experience
Work History
Vacation Planner
Exploria Resorts
Kissimmee, FL
04.2018 - 09.2018
- Sold vacation packages to both inbound and outbound guest to come and stay at our beautiful resort properties located to multiple destinations
- Met all sales and phone handling quotas
- Also handled customer service issues as well as problem solving in a timely manner.
Pricing Team Member
Target
Clermont, FL
01.2014 - 03.2018
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
05.2011 - 01.2014
- Took time off to care for my new baby
- Also studied for and obtained my US Citizenship.
Customer Service
Lowe's
Clermont, FL
07.2008 - 05.2011
- Coordinated customer inquiries and managed customer complaints from first contact to final complaint resolution at the Customer Service desk
- Also Pricing Coordinator and cashiering duties.
Education
HNC Business Administration -
Central College of Commerce, Glasgow
05.1993
Scottish Qualifications Authority (SQA) -
Calderhead High School, Shotts
05.1991
Skills
- Sales and Marketing
- Administrative Tasks
- Travel Arrangements
- Order Processing
- Money Handling
- Customer Engagement
Timeline
Vacation Planner
Exploria Resorts
04.2018 - 09.2018
Pricing Team Member
Target
01.2014 - 03.2018
05.2011 - 01.2014
Customer Service
Lowe's
07.2008 - 05.2011
HNC Business Administration -
Central College of Commerce, Glasgow
Scottish Qualifications Authority (SQA) -
Calderhead High School, Shotts
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