Yvonne Partee
Aubrey
Summary
Accomplished professional skilled in claims management and team leadership. Recognized consistently for enhancing departmental performance through sound problem-solving and collaboration. Over 20 years of customer service experience which allows me to handle complex claims with efficiency, empathy and integrity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
Frisco
08.2025 - Current
- Completed in-store shopping for online customers, ensuring accurate order fulfillment.
- Provided exceptional customer service, contributing to a positive shopping experience.
- Stocked and merchandised products across departments, optimizing product visibility.
PIP/MPC Claim Specialist
State Farm Mutual Automobile Insurance Company
Richardson
08.2014 - 02.2025
- Managed Florida PIP/MPC complex claims, including litigation, for 4 1/2 years.
- Managed Michigan PIP moderate and catastrophic claims for 5 years.
- Managed personal injury protection claims in accordance with state statutes and company policies.
- Analyzed medical bills and records for reasonableness, relatedness and necessity.
- Collaborated with defense counsel on litigation responses and negotiation strategies.
- Conducted cost analysis of medical care and settlements to support decision-making.
- Supported development and delivery of training courses for new hires.
Assistant Store Manager
Kohl's
Flowood
05.2013 - 08.2014
- Directly managed three high performing departments via effective communication, scheduling, and direction.
- Managed payroll and scheduling processes to ensure accurate staffing.
- Supervised area supervisors and sales associates.
- Supported store manager in executing daily operations to maintain smooth store functionality.
- Communicated all departmental issues and progress to store manager to facilitate informed decision-making.
- Addressed customer concerns by listening to their complaints and providing suitable solutions.
Area Supervisor
Kohl's
Flowood
04.2010 - 05.2013
- Led sales associates within my area to achieve departmental goals.
- Earned supervisor of the month recognition multiple times for driving high performance in departments.
- Completed manager on duty shifts which involved supervising all associates, monitoring sales, and maintaining an efficient work environment.
- Created schedules based on associate's skill set to ensure projects were completed efficiently and accurately.
Point of Sale/Department/Visual Supervisor
Kohl's
Flowood
08.2005 - 04.2010
- Managed departments to foster high performance through clear messaging
- Supervised diverse teams in various roles
- Resolved customer issues effectively.
- Communicated changes in schedules and staffing to all associates.
Education
BACHELOR OF SCIENCE - BIOLOGY
Jackson State University
Jackson, MS05-2006
Skills
- Customer Service
- Collaboration/Teamwork
- Communication
- Problem solving
- Adaptability/Flexibility
- Time management
- Independent/self-motivated
- Analysis and Reporting
- Investigation/Negotiation
- Complex Claim Handling
Certification
- Texas All Lines Insurance License 2014-2025, Continuing Education Hours Current - pends renewal
Timeline
Digital Shopper
Walmart
08.2025 - Current
PIP/MPC Claim Specialist
State Farm Mutual Automobile Insurance Company
08.2014 - 02.2025
Assistant Store Manager
Kohl's
05.2013 - 08.2014
Area Supervisor
Kohl's
04.2010 - 05.2013
Point of Sale/Department/Visual Supervisor
Kohl's
08.2005 - 04.2010
BACHELOR OF SCIENCE - BIOLOGY
Jackson State University