Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Zach Durbin

La Grange,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Shift Leader

Dairy Queen
04.2017 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.

Personal Shopper

Walmart
01.2022 - 12.2022
  • Informed customers of promotions to increase sales productivity and volume.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Recorded accurate and efficient records in customer database.
  • Assisted Customers with website and mobile software through phone calls daily

Education

Computer Science And Programming

Western Kentucky University
Bowling Green, KY

High School Diploma -

Oldham County High School
Buckner, KY
05.2020

Skills

  • Issue Resolution
  • Team Leadership
  • Complaint Resolution
  • Client Support
  • Verbal and Written Communication
  • Interpersonal Relations
  • Creative Solutions
  • TroubleShooting

Hobbies

  • Building Computers
  • Brazilian Jiu Jitsu

Timeline

Personal Shopper

Walmart
01.2022 - 12.2022

Shift Leader

Dairy Queen
04.2017 - Current

Computer Science And Programming

Western Kentucky University

High School Diploma -

Oldham County High School

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Zach Durbin