Zach Perez
Katy,TX
Summary
Seeking a fulfilling career in construction involving both customer service and management roles. Function well in a team setting and love setting personal goals to strive for.
Overview
10
10
years of professional experience
Work History
Crew Member
Trader Joe's
08.2023 - Current
- Performed safety walks as the safety team leader each month, submitted work orders and ordered safety supplies. Completed and submitted incident reports
- Managed and ordered several sections of the store daily, including large perishable sections. Expired/shared goods dropped from 5.1% to 3.9% during service
- Maintained an impeccable store reputation through the practice of elite customer service
Customer Care Rep.
Lennar Homes
01.2020 - 01.2022
- Conducted new home walk-throughs with clients and assembled punch lists for CMs
- Inspected warranty claims for homeowners and scheduled necessary trades/technicians for repairs
- Paid trades for services, and sometimes negotiated pricing with different vendors
Intern
Eagle Point Solutions
09.2019 - 12.2019
- Performed inventory reconciliations regarding transactions between company and warehouse records
- Shadowed installation walks, and processed purchase and sales orders
- Participated in new web-design for company product catalog
Team Member
State Farm
06.2015 - 08.2016
- Processed claims and customers' policy payments
- Updated policyholder records and acquired Texas Insurance license
Education
BACHELOR OF CONSTRUCTION SCIENCE -
TEXAS A&M UNIVERSITY
400 Bizzell Street, College Station, TX05.2020
Skills
- Microsoft Office
- Order management
- Workplace safety
- Excel
- Salesforce
- BuildPro
- AutoCAD
- On-Screen Takeoff
Skills and Achievements
- Proficient in Microsoft Office, especially enjoy working with Excel applications.
- Experience working with Salesforce and BuildPro.
- George Foundation Scholarship for Higher Education Recipient.
- Experience working with AutoCAD and On-Screen Takeoff softwares during coursework.
- Duke TIP student and 2014 Cinco Ranch Sports and Entertainment Marketing Student of the Year.
Leadership Experience
- Safety team Lead for Trader Joe's Westchase Houston
- Employee Training - focus on relations management.
Timeline
Crew Member
Trader Joe's
08.2023 - Current
Customer Care Rep.
Lennar Homes
01.2020 - 01.2022
Intern
Eagle Point Solutions
09.2019 - 12.2019
Team Member
State Farm
06.2015 - 08.2016
BACHELOR OF CONSTRUCTION SCIENCE -
TEXAS A&M UNIVERSITY
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