Zachary alves
San Diego,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Server
Herb & Wood
10.2024 - 08.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment.
- Trained new servers on menu items, service standards, and point-of-sale systems.
- Implemented efficient workflow strategies that enhanced table turnover rates.
Server and Event Coordinator
Top Golf
10.2022 - 08.2024
- Handled multiple tables simultaneously with high service quality
- Ensured that each table was on the same page of rules and regulations of playing
- Assisted guests with making menu choices and took note of special requests and allergies
- Catered high volume events of groups up to 250+ people including buffets, drinks on top of bar service
Server/food Runner/Busboy
Mission City Grill
02.2016 - 11.2020
- Maintained the highest standard of cleanliness while efficiently meeting dining room needs in a face paced environment
- Excellent guess skills while being able to manage 5+ tables at all times
- Cleared tables to maintain a high turnover rate to minimize wait time and bring in more revenue
- Worked in all positions and able to adjust on spot day by day to staffing needs
Supervisor, Manufacture Engineering
Tesla
01.2021 - 10.2022
- Studied and memorized scripts to learn lines and cues
- Worked closely with directors, fellow performers, and writers to identify and perfect optimal performance techniques
- An employee of the month for January and was converted full time on 3/15
- Helped prepare stages, move props and break down stages to support smooth productions
- Accomplished production goals by working with speed and accuracy
- Moved items between machines, conveyors and transport equipment to meet production needs
- Examined final products for conformance with quality and design standards
- Troubleshot issues with CNC machines and made repairs
- Improved efficiency and productivity by eliminating waste and production constraints
- Recommended process improvements to enhance operational safety and efficiency
- Operated forklifts
- Organized project components according to workflow
- Operated and helped maintain DCM and CNC machines
Lead Sales Associate
Pacsun Clothing
07.2017 - 02.2020
- Assisted with training, development, and mentoring of sales employees
- Kept customers engaged with a positive, sales-minded attitude demonstrating pride in products
- Coached other employees in customer service strategies and successful selling techniques
- Delegated tasks to maintain efficient workflow
Team Sales Associate
Zumiez
07.2017 - 12.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items
- Followed all company policies, rules, and procedures to promote company goals and maintain safety
- Generated brand awareness and positive product impressions to increase sales
Education
Associate of Arts - Film And Video Production
Mission College
Santa Clara, CA01-2024
High School Diploma -
Adrian wilcox High School
Santa Clara, CASkills
- Hospitality service expertise
- Memory retention
- Menu memorization
- High volume dining
- Sales expertise
- Sales techniques
- Guest relations management
- Inventory management
- Item promotion
- Upselling techniques
Languages
sign language
Professional Working
Spanish
Limited Working
Timeline
Server
Herb & Wood
10.2024 - 08.2025
Server and Event Coordinator
Top Golf
10.2022 - 08.2024
Supervisor, Manufacture Engineering
Tesla
01.2021 - 10.2022
Lead Sales Associate
Pacsun Clothing
07.2017 - 02.2020
Team Sales Associate
Zumiez
07.2017 - 12.2018
Server/food Runner/Busboy
Mission City Grill
02.2016 - 11.2020
High School Diploma -
Adrian wilcox High School
Associate of Arts - Film And Video Production
Mission College
Education
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