Zachary Bertolaccini
Hudson,FL
Summary
Proven track record in customer service excellence and organizational abilities, demonstrated at Rusty Lantern Market and other roles. Skilled in handling cash transactions and issue resolution, I excel in high-pressure environments, ensuring customer satisfaction and repeat business. My work ethic and integrity have consistently contributed to my employers' success.
Trustworthy and dedicated Sales associate with 3 years of experience serving customers and performing various tasks. Cheerful when assisting customers with requests and meeting their needs.
Overview
3
3
years of professional experience
Work History
Cashier
Rusty Lantern Market
Hudson, NH
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Sales Associate
Zimmermann's Ski Shop
Nashua, NH
09.2021 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Fit customers for appropriate boot and ski/board sizes based on their age, skill, and preferences.
Food Runner
Nashua Country Club
Nashua, NH
06.2022 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Volunteer
National Honor Society
Hudson, NH
10.2023 - 05.2024
- Organized a large amount of donation bags filled with food for the homeless
- Delivered these Donation bags to schools that distributed them
- Strengthened community bonds, participating in optional events.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
No Degree - Neuroscience
University of New Hampshire
Durham, NH06.2028
High School Diploma -
Alvirne High School
Hudson, NH06.2024
Skills
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Time management skills
Customer service excellence
Reliability and punctuality
Organizational abilities
Issue Resolution
Timeline
Cashier
Rusty Lantern Market
07.2024 - Current
Volunteer
National Honor Society
10.2023 - 05.2024
Food Runner
Nashua Country Club
06.2022 - 08.2023
Sales Associate
Zimmermann's Ski Shop
09.2021 - 04.2024
No Degree - Neuroscience
University of New Hampshire
High School Diploma -
Alvirne High School