Zachary Diauto
Kingston,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Determined worker always looking to perform my best.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Kingsbury Club & Spa
Kingston, MA
01.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Booked tennis court times for members and took payments for all necessary actions.
Hayride Attendant
Sauchuk Farm
Plympton, MA
09.2017 - 11.2019
- Followed established protocols for door and entry security.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Helped over 100 families per day on and off hayride and ensured everyone's safety on the ride.
Education
Associate of Science - EPUT
Bunker Hill Community College
Charlestown, MA05.2022
High School Diploma -
Silver Lake Regional High School
Kingston, MA05.2020
Skills
- Problem Solving
- Customer Service Skills
- Communication
- Leadership
- Responsibility
- Attention to Detail
Certification
- First Aid/CPR Certified
Timeline
Front Desk Clerk
Kingsbury Club & Spa
01.2020 - Current
Hayride Attendant
Sauchuk Farm
09.2017 - 11.2019
Associate of Science - EPUT
Bunker Hill Community College
High School Diploma -
Silver Lake Regional High School