Zachary Hyder
Temple
Summary
I have spent my entire life in the customer service industry. I have a genuine, raw talent pertaining to guest relation's. I love people, animals and Jesus. I would wait tables for the rest of my life if it were feasible. I am motivated to build a solid foundation at Cracker Barrel and to infect others with my love and passion for the business.
Overview
4
4
years of professional experience
2006
2006
years of post-secondary education
Work History
Shift Leader
Cracker Barrell
Temple
07.2024 - Current
- Supervised staff during shifts to ensure excellent guest service.
- Trained new employees on restaurant policies and procedures.
- Resolved guest complaints promptly and professionally.
- Provided exceptional service to guest and maintained a positive attitude throughout the shift.
Server Trainer
Cracker Barrell
Temple
10.2023 - Current
- Trained new servers on menu items, service standards, the Cracker Barrel way.
- Assisted staff in developing customer service skills for better guest experiences.
- Fostered a positive learning environment to encourage team collaboration and growth.
- Provided exceptional service to high volume of daily guests.
Ceo
Ace Cleaning Solutions LLC
Temple
06.2021 - 04.2023
- Represented the organization at conferences, events, and networking activities as needed.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Led team meetings to promote communication and collaboration among staff.
- Spearheaded internal initiatives designed to foster collaboration among staff members.
Education
McNeil Highschool
Austin, TXSkills
- Customer service
- Team collaboration
- Team leadership
- Employee relations
- Sales expertise
- Sales and upselling
- Genuine love for our guests
Accomplishments
- Hospitality Hero
- Most Valuable Team Player
- Golden Apron
- Number 1 distributor Trainee in the world
Timeline
Shift Leader
Cracker Barrell
07.2024 - Current
Server Trainer
Cracker Barrell
10.2023 - Current
Ceo
Ace Cleaning Solutions LLC
06.2021 - 04.2023
McNeil Highschool