Zachary Love
Fort Wayne,IN
Summary
Dynamic leader with a proven track record, excelling in team leadership and staff training. Skilled in crafting engaging atmospheres and a strong knowledge of cocktails, ensuring customer satisfaction and safety. Achieved significant improvements in service quality by mentoring teams and leveraging established relationships with alcohol distributors.
Overview
9
9
years of professional experience
Work History
Bar Manager
Astra Lounge
Fort Wayne, IN
03.2024 - 09.2024
- Took inventory and ordered liquor, wine, and beer for the bar.
- Ensured the bar was properly stocked, prepped and set up every day.
- Crafted a cohesive cocktail menu that fit the concept of the bar and curated wine and beer offerings.
- Managed other employees on shift.
- Created a welcoming, safe, and engaging atmosphere in which guests could feel comfortable.
Shift Lead
The Pub at 1802
Fort Wayne, IN
06.2020 - 06.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Lead Bartender
Tolon
Fort Wayne, IN
09.2023 - 03.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Delivery Driver
Papa John's Pizza
Fort Wayne, IN
06.2015 - 08.2020
- Delivered food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Education
None - General Studies
Ivy Tech Community College of Fort Wayne
Fort Wayne, INIndiana Core 40 Diploma - General Education
Heritage Jr/sr High School
Monroeville, IN06.2009
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Detail oriented
- Strong knowledge of cocktails, spirits, beer, and wine
- Established relationships with alcohol distributing reps
Timeline
Bar Manager
Astra Lounge
03.2024 - 09.2024
Lead Bartender
Tolon
09.2023 - 03.2024
Shift Lead
The Pub at 1802
06.2020 - 06.2024
Delivery Driver
Papa John's Pizza
06.2015 - 08.2020
None - General Studies
Ivy Tech Community College of Fort Wayne
Indiana Core 40 Diploma - General Education
Heritage Jr/sr High School