Zachary Riddle
Summerville,SC
Summary
Master Automotive Technician with background in comprehensive vehicle maintenance and repair. Skilled in diagnosing complex issues, providing customer service, and training junior technicians. Demonstrated success in improving workshop efficiency and maintaining high-quality standards. Strengths include technical skills, leadership abilities, problem-solving capacity, and commitment to safety protocols.
Overview
18
18
years of professional experience
Work History
Master Automotive Technician
Hudson Nissan Of Charleston, Sc
Charleston, SC
11.2019 - Current
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Maintained a clean working environment at all times.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Operated a variety of shop equipment safely and efficiently.
- Performed drive ability tests on vehicles after repairs were completed.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Maintained certifications and completed training on systems and components.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Master Automotive Technician
Bob Richards Nissan
North Augusta, SC
08.2016 - 10.2019
- Performed factory scheduled maintenance services according to manufacturer guidelines.
- Performed complex diagnostic tests on vehicles to identify and resolve mechanical, electrical and computer-related issues.
- Educated customers on their vehicle's condition at the time of service or repair completion.
- Tested driveability of vehicles to ensure proper functioning after repairs were completed.
- Documented all service information accurately within the electronic database system.
- Answered customer questions and discussed options face-to-face, over telephone and via email.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Evaluated, repaired and aligned vehicle suspensions.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Radar Technician
United States Army
Colorado Springs, CO
07.2010 - 07.2016
- Conducted periodic inspections of all radars and antennas to detect any signs of wear or damage.
- Performed scheduled maintenance on radar equipment to ensure optimal performance.
- Collaborated with other technicians to develop innovative ways to improve overall system reliability.
- Diagnosed faults within complex electronic circuitry using advanced diagnostic tools such as oscilloscopes.
- Maintained, tested and repaired various radar systems and components.
- Gathered and evaluated data for validity, accuracy and completeness.
- Used equipment, techniques and tools for task completion.
Service Manager
Precision Tune Auto Care
North Augusta, SC
05.2006 - 06.2010
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Trained new employees on the use of customer relationship management software systems.
- Monitored service performance metrics to identify areas of improvement.
- Created standard operating procedures for all service functions.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Guided department employees on changes from management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
Education
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV05-2015
Skills
- Vehicle inspections
- Suspension systems understanding
- Electrical Systems
- Vehicle Inspection
- ASE Certification
- Troubleshooting skills
- Diagnostic Assessment
- Valid Driver's License
- Preventive Maintenance
- Brake Systems
- Suspension Systems
Timeline
Master Automotive Technician
Hudson Nissan Of Charleston, Sc
11.2019 - Current
Master Automotive Technician
Bob Richards Nissan
08.2016 - 10.2019
Radar Technician
United States Army
07.2010 - 07.2016
Service Manager
Precision Tune Auto Care
05.2006 - 06.2010
Bachelor of Arts - Psychology
American Public University System
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