Zachary Sharpe
Tallahassee,Florida
Summary
Enthusiastic, reliable, and talented server that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Ted's Montana Grill Inc.
02.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Bonefish Grill Restaurants
03.2019 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Driver Helper
UPS
11.2018 - 03.2019
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Lifted and carried packages weighing up to 100+ pounds.
Server Assistant
Firefly
04.2018 - 11.2018
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Skills
- Guest Relations Management
- Wine Pairings
- Wine Service
- Sales Expertise
- Suggestive Selling
- Menu Presentation
- Food Running
- Guest Engagement
- Order Management
- Beverage Preparation
- Table Bussing
- Table Setting
- Food Delivery
- Food Sales and Promotion
- Food Spoilage Prevention
- High-Volume Dining
- Hospitality Service Expertise
- Item Promotion
- Order Accuracy
- Sales Techniques
- Point of Sale Operation
- Dining Area Maintenance
- Food and Beverage Pairings
Timeline
Server
Ted's Montana Grill Inc.
02.2021 - Current
Server
Bonefish Grill Restaurants
03.2019 - 02.2021
Driver Helper
UPS
11.2018 - 03.2019
Server Assistant
Firefly
04.2018 - 11.2018
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