Zachary Shultz
Human Resources
Fort Wayne,IN
Summary
People-Focused Operations Leader with a proven track-record of managing complex staff logistics while driving team growth through dedicated mentorship and training. Expert at bridging the gap between corporate objectives and front-line execution, with a focus on professional development and performance coaching. Seeking to leverage a background in leadership, HR coordination, and process improvement to support and empower teams in a collaborative environment.
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Clinic Manager
Golden Steps ABA
Fort Wayne, IN
05.2025 - Current
- Workforce Optimization: Managed complex labor scheduling for a team of up to 35 RBT staff members, balancing client needs with staff availability to maintain a 1:1 staff to client ratio
- Onboarding and Performance Management: Lead the clinic's onboarding process for new-hire RBT's and conduct 30–60–90 day performance reviews. Additionally, conduct ongoing performance coaching and documentation for all RBT staff.
- HR Coordination: Partnering with the HR and recruiting departments to identify staffing needs and provide data-driven recommendations for disciplinary action leading up to termination.
- Regulatory Oversight: Monitor staff adherence to BACB guidelines and HIPAA standards, proactively identifying compliance gaps and executing corrective action plans to mitigate organizational risk.
- Operational Continuity: Serve as the primary point of contact for daily center challenges, coordinating rapid-response solutions for staffing shortages and facility issues to minimize service interruptions.
- Operational Reporting: Tracked and analyzed key performance indicators including staff billable hours and clinical documentation completion rates, presenting daily and weekly status updates to company leadership.
Assistant Clinic Manager
Golden Steps ABA
- Operational support: Served as the primary technician lead, providing flexible coverage across all center caseloads to ensure 100% service continuity during staff absences or scheduled shifts.
- Clinical Mentorship: Acted as a peer mentor for Behavior technicians, conducting training sessions to ensure high-quality implementation of behavior analytic service and adherence to BACB guidelines.
- Leadership pipeline: Selected for the Assistant Manager track based on a proven record of clinical excellence, reliability, and the ability to manage complex center logistics.
Part-time
Crisis Management Instructor
- Delivered Safe Crisis Management (SCM) training to staff on crisis prevention, de-escalation, and safe physical intervention procedures.
- Facilitated hands-on safety training sessions and competency evaluations for new hires and existing staff.
- Evaluated staff competency through practical demonstrations and scenario based assessments to ensure adherence to safety standards.
- Supported leadership in maintaining workplace safety compliance and incident prevention strategies across the clinical environment.
Registered Behavior Technician
Child's Play Autism Centers
10.2017 - 07.2025
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Collaborated with multidisciplinary teams to create holistic, client-centered care plans, ensuring comprehensive support.
Registered Behavior Technician
Indiana ABA Institute
Fort Wayne, IN
06.2023 - 11.2023
- Clinical Service Delivery: Provided 1:1 behavioral therapy to a diverse caseload, prioritizing consistent data collection and detailed clinical documentation to meet HIPAA and BACB regulatory standards.
- Full-time
Registered Behavior Technician
Hopebridge
Fort Wayne, IN
04.2021 - 07.2023
- RBT & Peer Mentor - Full-time
- Collaborative Talent Support: Supported the hiring process by conducting candidate facility tours and participating in interview panels; provided peer level perspectives to leadership on candidate fit and technical foundational knowledge.
- Staff Onboarding Support: Assisted primary trainers in the onboarding of new RBT's, helping staff master ABA terminology and protocol implementation to prepare for competency assessment.
Wraparound Facilitator
Choices Coordinated Care Solutions
Fort Wayne, IN
07.2020 - 02.2021
- Systems Coordination: Managed cross-functional communication between foster care, probation, and mental health agencies to align car plans with state regulatory requirements
- Administrative Documentation: Maintained comprehensive clinical records and handled monthly service authorizations, ensuring all data met organizational compliance standards.
- Resource Allocation: Facilitated the referral process for a caseload of 12 families, connecting clients with community providers based on specific clinical needs.
Coffee Shipment Manager
UTOPIAN Coffee Co.
02.2017 - 10.2017
Education
Bachelor's degree - Psychology
Huntington University
Huntington, IN05.2016
Skills
Operations management
New employee orientation
Records management
HIPAA compliance
Employee recruitment
Cross-Functional collaboration
Data analysis
Employee relations
Performance assessment
Websites
Certification
Safe Crisis Management Instructor
Timeline
Clinic Manager
Golden Steps ABA
05.2025 - Current
Registered Behavior Technician
Indiana ABA Institute
06.2023 - 11.2023
Registered Behavior Technician
Hopebridge
04.2021 - 07.2023
Wraparound Facilitator
Choices Coordinated Care Solutions
07.2020 - 02.2021
Registered Behavior Technician
Child's Play Autism Centers
10.2017 - 07.2025
Coffee Shipment Manager
UTOPIAN Coffee Co.
02.2017 - 10.2017
Assistant Clinic Manager
Golden Steps ABA
Part-time
Crisis Management Instructor
Bachelor's degree - Psychology
Huntington University