Zachary Shultz
Human Resources
Fort Wayne,IN
Summary
People-Focused Operations Leader with a proven track-record of managing complex staff logistics while driving team growth through dedicated mentorship and training. Expert at bridging the gap between corporate objectives and front-line execution, with a focus on professional development and performance coaching. Seeking to leverage a background in leadership, HR coordination, and process improvement to support and empower teams in a collaborative environment.
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Clinic Manager
Golden Steps ABA
05.2025 - Current
- Workforce Optimization: Managed complex labor scheduling for a team of up to 35 RBT staff members, balancing client needs with staff availability to maintain a 1:1 staff to client ratio
- Onboarding and Performance Management: Lead the clinic's onboarding process for new-hire RBT's and conduct 30–60–90 day performance reviews. Additionally, conduct ongoing performance coaching and documentation for all RBT staff.
- HR Coordination: Partnering with the HR and recruiting departments to identify staffing needs and provide data-driven recommendations for disciplinary action leading up to termination.
- Regulatory Oversight: Monitor staff adherence to BACB guidelines and HIPAA standards, proactively identifying compliance gaps and executing corrective action plans to mitigate organizational risk.
- Operational Continuity: Serve as the primary point of contact for daily center challenges, coordinating rapid-response solutions for staffing shortages and facility issues to minimize service interruptions.
- Operational Reporting: Tracked and analyzed key performance indicators including staff billable hours and clinical documentation completion rates, presenting daily and weekly status updates to company leadership.
Assistant Clinic Manager
Golden Steps ABA
- Operational support: Served as the primary technician lead, providing flexible coverage across all center caseloads to ensure 100% service continuity during staff absences or scheduled shifts.
- Clinical Mentorship: Acted as a peer mentor for Behavior technicians, conducting training sessions to ensure high-quality implementation of behavior analytic service and adherence to BACB guidelines.
- Leadership pipeline: Selected for the Assistant Manager track based on a proven record of clinical excellence, reliability, and the ability to manage complex center logistics.
Part-time
Crisis Management Instructor
- Delivered Safe Crisis Management (SCM) training to staff on crisis prevention, de-escalation, and safe physical intervention procedures.
- Facilitated hands-on safety training sessions and competency evaluations for new hires and existing staff.
- Evaluated staff competency through practical demonstrations and scenario based assessments to ensure adherence to safety standards.
- Supported leadership in maintaining workplace safety compliance and incident prevention strategies across the clinical environment.
Registered Behavior Technician
Child's Play Autism Centers
10.2017 - 07.2025
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Collaborated with multidisciplinary teams to create holistic, client-centered care plans, ensuring comprehensive support.
Registered Behavior Technician
Indiana ABA Institute
06.2023 - 11.2023
- Clinical Service Delivery: Provided 1:1 behavioral therapy to a diverse caseload, prioritizing consistent data collection and detailed clinical documentation to meet HIPAA and BACB regulatory standards.
- Full-time
Registered Behavior Technician
Hopebridge
04.2021 - 07.2023
- RBT & Peer Mentor - Full-time
- Collaborative Talent Support: Supported the hiring process by conducting candidate facility tours and participating in interview panels; provided peer level perspectives to leadership on candidate fit and technical foundational knowledge.
- Staff Onboarding Support: Assisted primary trainers in the onboarding of new RBT's, helping staff master ABA terminology and protocol implementation to prepare for competency assessment.
Wraparound Facilitator
Choices Coordinated Care Solutions
07.2020 - 02.2021
- Systems Coordination: Managed cross-functional communication between foster care, probation, and mental health agencies to align car plans with state regulatory requirements
- Administrative Documentation: Maintained comprehensive clinical records and handled monthly service authorizations, ensuring all data met organizational compliance standards.
- Resource Allocation: Facilitated the referral process for a caseload of 12 families, connecting clients with community providers based on specific clinical needs.
Coffee Shipment Manager
UTOPIAN Coffee Co.
02.2017 - 10.2017
Education
Bachelor's degree - Psychology
Huntington University
Huntington, IN05.2016
Skills
Operations management
New employee orientation
Records management
HIPAA compliance
Employee recruitment
Cross-Functional collaboration
Data analysis
Employee relations
Performance assessment
Websites
Certification
Safe Crisis Management Instructor
Timeline
Clinic Manager
Golden Steps ABA
05.2025 - Current
Registered Behavior Technician
Indiana ABA Institute
06.2023 - 11.2023
Registered Behavior Technician
Hopebridge
04.2021 - 07.2023
Wraparound Facilitator
Choices Coordinated Care Solutions
07.2020 - 02.2021
Registered Behavior Technician
Child's Play Autism Centers
10.2017 - 07.2025
Coffee Shipment Manager
UTOPIAN Coffee Co.
02.2017 - 10.2017
Assistant Clinic Manager
Golden Steps ABA
Part-time
Crisis Management Instructor
Bachelor's degree - Psychology
Huntington University