Zachary Welch
Knoxville,TN
Summary
Well-qualified human resource specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to continue learning and experience new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Arsenal Strength
02.2024 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Technical Customer Service Representative
Package Express
07.2017 - 10.2019
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
Restaurant Waiter
Applebee's Grill + Bar
09.2016 - 07.2017
- Cultivated warm relationships with regular customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Marketing Clerk
Smoky Mountain Home Health & Hospice Inc.
03.2013 - 09.2016
- Collaborated with cross-functional teams to develop cohesive marketing initiatives.
- Tracked marketing budget expenses, maintaining effective spending control measures.
- Assisted with event planning for trade shows, facilitating increased networking opportunities.
Education
Business Administration And Management
Walters State Community College
Morristown, TN2018
High School Diploma -
Glencliff High School
Nashville, TN06.2016
Skills
- Customer Relations
- Training and mentoring
- Microsoft Office
- Conflict Resolution
- Memory retention
- Service Quality
- Troubleshooting
- Problem-Solving
Certification
- OSHA Certified
- Microsoft, Word & Excel Certified
Additional Information
Nicholas Chartain
- (513)906-9766
Coral Moore
- (858)349-5072
Timeline
Human Resources Specialist
Arsenal Strength
02.2024 - Current
Technical Customer Service Representative
Package Express
07.2017 - 10.2019
Restaurant Waiter
Applebee's Grill + Bar
09.2016 - 07.2017
Marketing Clerk
Smoky Mountain Home Health & Hospice Inc.
03.2013 - 09.2016
Business Administration And Management
Walters State Community College
High School Diploma -
Glencliff High School
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