Summary
Overview
Work History
Education
Skills
Timeline
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Zack Modica

Tampa,FL

Summary

Diligent sales professional with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations.

Overview

9
9
years of professional experience

Work History

Account Executive

UPS
09.2024 - Current
  • Currently managing territory accounts of over 400 small-medium sized businesses across Tampa
  • YTD cultivated over $600k in new opportunity with 110% pull through
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Brought on over 20 new customers in 2025 through territory prospecting, resulting in business won
  • Developed and presented 20+ detailed reports a quarter analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

Business Development Specialist

KCH Transportation
04.2024 - 08.2024
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
  • Opened 8 new accounts within 3 months, exceeding goals 100%.
  • Conducted thorough competitor analysis to identify gaps in the market and capitalize on unique selling points.
  • Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.

Senior Recruitment Consultant

Phaidon International (DSJ Global)
09.2022 - 04.2024
  • Negotiated offers and closed deals to finalize recruitment process and secure best talent.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Billed 200k for the business by December 2023.
  • Top Biller in 2023 for my team (DSJ Global).
  • In 2023, negotiated and signed agreements with 3 new clients resulting in 100k earned towards the business.
  • Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
  • Contributed to business development efforts by identifying potential new clients within target industries or markets.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Dealer Service Representative

The Rockport Group
09.2021 - 09.2022
  • Handled inquiries regarding deliveries, purchase orders and other customer-facing processes
  • Resolved customer issues and escalated complex issues to manager
  • Maintained digital records of delivery and receiving information
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Facilitated inter-departmental communication to effectively provide customer support
  • Investigated and resolved accounting, service and delivery concerns.

Customer Administrator Alarm Assistant

Homeland Protective Systems, Inc
12.2016 - 08.2021
  • Provide first line support to internal and external customers in fast-paced environment
  • Respond to customer requests for products, services and company information
  • Track and record expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Perform billing, collection and reporting functions
  • Oversee appointment scheduling and coordination for both clients and personnel.

HR Service Center Administrator (Internship)

TJX Companies
05.2021 - 07.2021
  • Entered and maintained departmental records in company database
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

Education

Bachelor of Arts - Communications

University Of Rhode Island
Kingston, RI

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • Staffing Agency Coordination
  • Contract Negotiation
  • Pipeline management
  • Account management
  • Client relationship building
  • Relationship building and management
  • Data Analysis
  • Candidate Sourcing

Timeline

Account Executive

UPS
09.2024 - Current

Business Development Specialist

KCH Transportation
04.2024 - 08.2024

Senior Recruitment Consultant

Phaidon International (DSJ Global)
09.2022 - 04.2024

Dealer Service Representative

The Rockport Group
09.2021 - 09.2022

HR Service Center Administrator (Internship)

TJX Companies
05.2021 - 07.2021

Customer Administrator Alarm Assistant

Homeland Protective Systems, Inc
12.2016 - 08.2021

Bachelor of Arts - Communications

University Of Rhode Island

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